PROCESSING TIME
Orders placed after 1PM CT will ship next business day. Orders placed after 1PM CT on Friday will ship out Monday. We are a small business, so we try to process orders as soon as possible! Please understand that processing time is in addition to shipping time. Shipping speeds start once the carrier is in possession of the package.
POSSIBLE DELAYS
*NEW USPS FIRST CLASS MAIL SERVICE STANDARDS ADDING MORE DAYS FOR DELIVERIES. See their full update here.* We do our best to ensure the timely delivery of all orders. When selecting shipping options, please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated time frame. Also keep in mind that holidays can cause greater delays for shipping carriers, so plan accordingly and order early in case further delays occur. Pineapple Doors is not responsible for shipping delays once orders are in the hands of our carriers.
RETURN POLICY
We want you to love what you ordered, but we understand if things don't work out. Due to our store & staff size, we are currently unable to offer free returns domestically and we are unable to process returns internationally at this time. Return requests can be submitted to thepineappledoors@gmail.com
++ Final Sale items are non-returnable
++ Merchandise must be unworn, unwashed, unperfumed, and free of makeup and self tanner, or any other stains.
++ Merchandise must have all tags, including any hangtags, attached.
Online returns must be made within 15 days of the purchase date. Orders will be refunded to original form of payment or store credit, less shipping costs, once received and inspected by us. We are not responsible for losses or damages occurred in return shipping.
TRACKING/DELIVERY ISSUES
We rely on shipping carriers to get our products to you, but once items are handed off to them, we are no longer in control of the items. If you are experiencing issues, please visit the website of the shipping carrier used for your shipment to view their directions on how to resolve these issues first before contacting us. For questions about USPS tracking or delivery issues, please review their FAQs here. You can always call your local USPS office to help assist in any lost or missing packages as well. If you need help in which direction to take about any issues, we are still happy to help.
Please email us at thepineappledoors@gmail.com or use our Contact page with any other shipping related questions and use 'SHIPPING' in the subject line.
DAMAGED / DEFECTIVE PRODUCT
If you receive a damaged or defective item from us, email us at thepineappledoors@gmail.com and we will help you exchange or return the item.
Still have questions? Customer Service can be reached via email at thepineappledoors@gmail.com 9am — 5pm, Monday—Friday, CENTRAL time.
